8.1 Purpose
This policy explains the general approach to paid subscriptions and digital content purchases on African Story MovieBox.
The specific terms presented during checkout form part of the relevant purchase agreement.

8.2 Digital Content

Digital content may become available immediately after a successful purchase or subscription activation.

Because digital content can be accessed electronically, refund eligibility may depend on the type of transaction, the terms presented at checkout, and applicable consumer protection law.

Nothing in this policy removes any refund or cancellation right that cannot legally be excluded.

8.3 Subscription Cancellation
Users may cancel eligible recurring subscriptions through the available account or payment-management process.

Unless otherwise stated at checkout, cancellation stops future renewals but does not automatically refund a payment already processed.

Access after cancellation will depend on the subscription terms and the period already paid for.

8.4 Failed Payments
If a payment fails but the user is charged, the user should contact the payment provider and African Story MovieBox with the transaction reference.

We will investigate the issue and take appropriate corrective action where necessary.

8.5 Duplicate Transactions
If a user is charged more than once for the same transaction, they should contact support with the relevant payment references.

Verified duplicate charges will be handled according to the applicable refund process.

8.6 Unauthorized Transactions
Users who believe a payment was unauthorized should contact their payment provider and notify African Story MovieBox promptly.

We may request information necessary to investigate the transaction.

8.7 Refund Requests
Refund requests should include:

The account email address.

The payment reference.

The transaction date.

A description of the problem.

Refund contact: Support@africanstorymoviebox.com